Privacy policy

Evobike ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how Evobike collects, uses and stores your information only within the company itself. This Privacy Policy applies to our website, https://evobike.com.co/ and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you indicate that you have read, understood and accepted our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and in our Terms of Service. 
Users authorize EVOBIKE to collect, consult, use, transmit, transfer, disclose and provide personal data to administrative, judicial, police, tax, regulatory or supervisory authorities that, in the legitimate exercise of their functions, require it, provided that such request is duly based on the Political Constitution, current legal regulations or an order issued by a competent authority, and meets the substantive and procedural requirements established in applicable legislation. Likewise, EVOBIKE may provide such information when there is an express legal duty to do so or when it is necessary to respond to official requests, cooperate with lawfully conducted investigations, exercise the right of defense, prevent or report possible unlawful conduct or protect its legitimate rights and interests, within the limits permitted by law.

Definitions and Key Terms 

To help explain things as clearly as possible in this  Privacy Policy, whenever any of these  terms are referenced, they are strictly defined as: 

  • Cookie: a small amount of data generated by a website and  saved by your web browser. It is used to identify your  browser, provide analytics and remember information about you,  such as your language preference or login information. 
  • Company: when this policy mentions "Company", "we",  "us" or "our", it refers to Evobike, which is responsible for your  information under this Privacy Policy. 
  • Platform: Evobike's public-facing website, web application or digital  application. 
  • Country: where Evobike or the owners of Evobike are located; in  this case, Colombia. 
  • Customer: refers to the company, organization or person that  signs up to use the Evobike Service to manage relationships  with its consumers or service users. 
  • Device: any internet-connected device, such as a  phone, tablet, computer or any other device that can be  used to visit Evobike and use the services. 
  • IP address: every device connected to the internet is assigned a  number known as an Internet Protocol (IP) address. These  numbers are usually assigned in geographic blocks. An IP address  can often be used to identify the location from  which a device is connecting to the internet. 
  • Personnel: refers to those individuals who are employed by  Evobike or are under contract to perform a service on behalf of  one of the parties. 
  • Personal data: any information that directly, indirectly  or in connection with other information, including a personal  identification number, allows a natural person to be identified.
  • Service: refers to the service provided by Evobike as described  in the relevant terms (if available) and on this platform.
  • Third parties: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our  content or whose products or services we think may  interest you. 
  • Website: Evobike's site, which can be accessed at  this URL: https://evobike.com.co/
  • You: a person or entity that is registered with Evobike to  use the Services. 

What information do we collect? 

We collect information from you when you visit our platform, register  on our site, place an order, subscribe to our newsletter, respond to  a survey or fill out a form. 

  • Name / username 
  • Phone numbers 
  • Email addresses 
  • Mailing addresses 
  • Billing addresses 

 

We also collect information from mobile devices for a better  user experience, although these features are completely  optional: 

  • Location (GPS): location data helps create an  accurate picture of your interests, and this can be used to  deliver more targeted and relevant ads to potential customers. 

 

How do we use the information we collect? 

Any of the information we collect from you may be used in one  of the following ways: 

  • To personalize your experience (your information helps us  better respond to your individual needs). 
  • To improve our platform (we continually strive to  improve what our platform offers based on the information  and feedback we receive from you). 
  • To improve customer service (your information helps us  respond more effectively to your customer service  requests and support needs). 
  • To process transactions. 
  • To administer a contest, promotion, survey or other  site feature.
  • To send periodic emails. 

Contact: 

For any questions or clarifications about our privacy policy, you can  contact us at: 

  • Phone: +57 3103363657 
  • Email: e-commerce@evobikecolombia.co 

Evobike complies with all regulations and provisions of the  Superintendence of Industry and Commerce (SIC) to protect  consumer rights.